How to downgrade your account

Downgrading to Penzu Basic ends paid access and changes the account immediately. If you only want to prevent the next charge while keeping paid features until the current expiration date, turn off automatic renewal instead.

Before continuing, read What happens when I downgrade from Penzu Pro or Pro+ to Penzu Basic?. Pay particular attention to the permanent loss of any journal that is still protected with Encryption Locking.

To change plans on the full Penzu website:

1. Select your name in the upper-right corner.

2. Select Account.

3. Select Plans & Billing.

4. Select Change Plan.

5. Choose Penzu Basic and review the confirmation carefully before completing the downgrade.

If your purchase qualifies for a refund, the refund is processed automatically when you downgrade. Refunds are available within 30 days for full-price yearly purchases or renewals and the full-price lifetime Pro+ purchase. Monthly and discounted purchases are not eligible. Refunds return to the original payment method and can take up to a week to appear.

Apple App Store and Google Play purchases may also require separate store cancellation or refund steps. Turning off a store subscription prevents a future store renewal; it does not by itself downgrade the Penzu account.