Why was my payment declined?
If a payment is declined, the transaction was not accepted by the payment processor or card issuer.
Penzu usually cannot see the full reason for a declined payment. Your bank or card provider can give you the most accurate explanation.
Common reasons include:
Incorrect card number, expiration date, or security code.
Insufficient funds.
A bank fraud or location rule blocking the transaction.
A card issuer requiring approval before the payment can go through.
If your payment continues to fail, contact your bank or card provider and let them know you are trying to make a legitimate Penzu purchase.