Support Center

Plans & Billing

  • My Pro account was renewed and I didn't want it to be

    If you had automatic renewals turned on, and you did not want your account renewed, you can downgrade from your account page. If the renewal was for a yearly subscription at full c...

    Aug 23, 2016 07:15AM PDT
  • How to delete your account

    Note – deleting your account is an irreversible action. All of your journals, entries, and customizations will be removed from our servers. Proceed with caution. To permanently de...

    Aug 23, 2016 05:40AM PDT
  • How to downgrade your account

    If you downgrade from an annual plan paid at full cost within 30 days of upgrading, we will automatically process a refund for the appropriate amount within 7 days. Click your n...

    Aug 23, 2016 05:38AM PDT
  • How to change your payment method

    Click your name in the upper right hand corner of the screen Choose "Account" Click "Plans and Billing" in the left sidebar Click "Change Payment Method" Choose an existing...

    Aug 04, 2016 09:26AM PDT
  • How to turn on / off auto-renew

    Auto-renew makes sure that you never miss a payment, so you never run the risk of losing your customizations or multiple journals. To turn auto-renew OFF: Note – with Auto-Renew t...

    Aug 23, 2016 05:40AM PDT
  • What is your refund policy?

    If you purchase or renew a yearly Penzu PRO or PRO+ account at full price, and decide you don’t like the service, you can get a refund within 30 days of purchase. When downgrading...

    Aug 23, 2016 07:12AM PDT
  • What happens when I downgrade from Penzu PRO or PRO+ to Penzu Basic?

    When you downgrade from Penzu PRO or Penzu PRO+ to Penzu Basic, the following occurs: Your entries will all be combined into one single journal, organized by date, and any addit...

    Aug 23, 2016 05:42AM PDT
  • How to upgrade your account to Penzu PRO or Penzu PRO+

    Penzu PRO and PRO+ give you all the tools you need to take your journaling to the next level. For more info on Penzu PRO and PRO+, visit www.penzu.com/pro. To upgrade your account ...

    Aug 04, 2016 09:59AM PDT
  • What additional features come with Penzu PRO and PRO+?

    Penzu Pro and PRO+ come with everything you need to take your journaling to the next level. Visit www.penzu.com/pro for more information on how Penzu Basic, PRO, and PRO+ compare. ...

    Aug 23, 2016 05:38AM PDT
  • How to create a free account

    Ready to create a free Penzu account? Follow the steps below to get started. Navigate to https://penzu.com/app/signup Enter your name, email address, and a password Click "C...

    Aug 23, 2016 05:43AM PDT
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