If you had automatic renewals turned on, and you did not want your account renewed, you can downgrade from your account page. If the renewal was for a yearly subscription at full cost, and was within the past 30 days, you should be eligible for a refund on your renewal. This information will be displayed when you choose to downgrade your account. To downgrade, follow the steps below:
- Click your name in the upper right hand corner of the screen
- Choose "Account"
- Click "Plans and Billing" in the left sidebar
- Click "Change Plan"
- Choose the option to downgrade