Support Center

How to unlock your journal, and what to do if you've forgotten your journal password

Last Updated: Aug 04, 2016 09:41AM PDT
Unlocking a journal is simple, if you know the password! Just click on the journal title and enter your password.

Forgot your password?
  1. Click the link next to the gray "Unlock Journal" button that says "Forgot your password? Click here to get a hint." 
  2. Still can't remember? Click the blue link that says "Reset your journal password now"
Forgot your password on an encrypted journal?
Sorry, you're out of luck. Encryption locking is so secure that if you lose your password, even we can't recover it.
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