Support Center

How to turn on / off auto-renew

Last Updated: Aug 23, 2016 05:40AM PDT
Auto-renew makes sure that you never miss a payment, so you never run the risk of losing your customizations or multiple journals.

To turn auto-renew OFF:
Note – with Auto-Renew turned off, Penzu will suspend your account once your subscription expires. You will then have the option to renew or downgrade. You can manually renew at any time before this to avoid suspension.
  1. Click your name in the upper right hand corner of the screen
  2. Choose "Account"
  3. Click "Plans and Billing" in the left sidebar
  4. Click "Turn Off" next to "Auto Renew"

To turn auto-renew ON:
  1. Click your name in the upper right hand corner of the screen
  2. Choose "Account"
  3. Click "Plans and Billing" in the left sidebar
  4. Make sure it says "Auto Renew: OFF"
  5. Click "Change Payment Method"
  6. Either choose a saved payment method or add a new payment method, and click "Save Payment"
  7. Penzu will automatically bill this payment method when on your next renew date. 
Happy Journaling!
 
30f52daf7c9f91ea16a12e19971631d7@penzu.desk-mail.com
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